Command Center

Welcome back, Lisa Acevedo. Here's your overview for today.

New Registration

📋

Start Claim

File a new VA claim

📅

Schedule

Book an appointment

📄

Documents

Upload evidence

Active Cases

247

↑ 12% from last week

Pending Claims

↓ 5% from last week

Today's Appointments

↑ 1 more than usual

Response Time

2.3h

↑ 15% improvement

Recent Cases

Case ID	Veteran	Type	Assigned To	Priority	Status	Last Updated
#C-2024-0892	Bradley Carl Dean	Disability Claim	Lisa Acevedo	High	Active	2 hours ago
#C-2024-0891	Emily Chen	Healthcare	Mike Wilson	Medium	Pending	5 hours ago
#C-2024-0890	Robert Davis	Housing	Lisa Brown	High	Active	1 day ago
#C-2024-0889	Maria Rodriguez	Benefits	Sarah Johnson	Low	Closed	2 days ago

Veterans Registry

Manage veteran profiles and registration

Total Veterans

12,494

↑ 347 this month

New Registrations

↑ This week

Verified Profiles

11,892

95.2% verified

Pending Verification

602

Needs review

Recent Registrations

ID	Name	Branch	Status	Region	Registered	Verification
OK-NG-47829	Bradley Carl Dean	National Guard	Active Duty	Southwest	Jan 15, 2024	Verified
OK-AR-48293	Sarah Martinez	Army	Retired	Northeast	Jan 28, 2024	Pending
OK-AF-48294	James Wilson	Air Force	Veteran	Northwest	Jan 28, 2024	Verified

Program Enrollments

Manage veteran program participation and outcomes

OKSTEP

342

87% placement

Women Veterans

156

92% satisfaction

MH & Wellness

428

4.8/5 rating

OKVetWorks

289

$52K avg salary

Recent Enrollments

Veteran	Program	Enrollment Date	Status	Progress	Outcomes
Bradley Carl Dean	MH & Wellness	Jan 15, 2024	Active	Week 3 of 12	On track
Maria Rodriguez	OKSTEP	Dec 10, 2023	Active	Module 5 of 8	Interview scheduled
James Wilson	OKVetWorks	Nov 22, 2023	Completed	Complete	Employed - $58K

AI Phone Agent Command Center

Inbound monitoring + Outbound campaign manager

Active Calls

Live now

Today's Calls

347

↑ 23% from yesterday

Avg Handle Time

3:45

↓ 15 sec

Resolution Rate

78%

↑ 5% weekly

Inbound Live Monitor

Call ID	Phone	Duration/Wait	Intent	Language	Status
#IN-8934	(918) XXX-XX92	3:12 waiting	-	English	In Queue
#IN-8933	(405) XXX-XX47	5:23	Claim Status	English	AI Handling
#IN-8932	(580) XXX-XX18	8:45	Mental Health	English	Escalating

Outbound Dialer Control

Dialer: READY

Concurrent Calls

1Current: 820

Call Pacing (seconds)

5sCurrent: 15s60s

423

Completed

Registered

127

Interested

Do Not Call

Active Outbound Calls — Next 50 Numbers

Queue: 0 loaded

Queue	Phone Number	Name	Region	Last Contact	Status	Duration	Disposition

Start New VA Disability Claim

VA Form 21-526EZ workflow

Step 1: Veteran Information

First Name *

Last Name *

SSN *

Date of Birth *

Appointment Management

Schedule and manage veteran appointments

Today's Appointments

Time	Veteran	Purpose	Location	Action
9:00–10:00	Bradley Carl Dean	Claim Review	Office 201
11:00–11:30	Maria Rodriguez	Benefits Consult	Teams
2:00–3:30	PTSD Group	Weekly Support	Conf A	Recurring

VSO	9:00	10:00	11:00	1:00	2:00	3:00	Status
Lisa Acevedo	Bradley D.	-	Maria R.	-	Group	James W.	Busy
Mike Wilson	Emily C.	Follow-up	-	Calls	-	David K.	Available

COL Bradley Carl Dean

ID: OK-NG-47829

📞 (405) 555-0147

✉️ bradley.dean@us.army.mil

Service Status

ACTIVE DUTY

Branch

National Guard

Rank

Colonel (O-6)

Age

47 years

Years of Service

25 years

Current Active Case

Case #C-2024-0892Active

Type: Disability Claim — PTSD
Filed: Jan 15, 2024
Next Deadline: C&P Exam — Feb 5, 2024

Quick Actions

Claim ID	Type	Condition	Filed	Status	Rating
#CL-2024-0892	Initial	PTSD	Jan 15, 2024	Under Review	—
#CL-2023-0455	Increase	Right Knee	Jun 10, 2023	Approved	20%

Documents

File	Type	Uploaded	Action
VA_Medical_Records_2023.pdf	Evidence	Just now
PTSD_Diagnosis_DrSmith.pdf	Evidence	Just now

Knowledge Base

Training resources and benefits information

Training Modules

12 required

Your Progress

82%

3 remaining

Team Compliance

94%

On target

Next Due

Feb 15

HIPAA Renewal

Required Modules

Module	Length	Due	Action
HIPAA Privacy & Security	45 min	Feb 15
VA Claims Processing Update	30 min	Mar 1

Veterans Event Calendar

Manage outreach events, clinics, and veteran gatherings

This Month

Events scheduled

Total Registrations

847

↑ 23%

Attendance Rate

72%

Above target

New Veterans

156

From events

Upcoming Events

Date	Event	Location	Registered	Status	Action
Feb 5	Benefits & Claims Clinic	OKC VAMC	87/150	Open
Feb 8	Oklahoma Veterans Job Fair	Cox Center	234	Open

Command Center

Recent Cases

Veterans Registry

Recent Registrations

Program Enrollments

Recent Enrollments

AI Phone Agent Command Center

Inbound Live Monitor

Outbound Dialer Control

Active Outbound Calls — Next 50 Numbers

Start New VA Disability Claim

Step 1: Veteran Information

Appointment Management

Today's Appointments

Team Schedule (Today)

COL Bradley Carl Dean

Current Active Case

Quick Actions

Documents

Knowledge Base

Required Modules

Search Benefits Information

Browse by Category

Veterans Event Calendar

Upcoming Events